5 ways to test your level of Customer Service

Here are five ways in which you can test the level of customer service. This list is not exhaustive, but this should give a fair idea of ​​how good you serve your customers.

You can easily fill orders through your inventory?

If you have excellent customer service, then you should easily be able to fill your customer orders. It should hold up well what your customers order and if you have the voice calling upon receiving the order. If you are almost always "Sold Out", then you can not serve customers in the best possible way.

In a business with a diverse number of products, if you can fill an order for about 95% of the time you are doing well. If you are a business that offers a single product, 100% normal fulfillment of orders (except orders abnormal) should be your goal.

You can deliver orders of your customers on time?

Another factor that should be measured to test the level of customer service is the efficiency of the service or how fast you are able to provide the product or service that was ordered. If you are almost always missing delivery dates destination, then the customer service of the supply chain needs major work.

You should calculate the percentage of customer orders that were delivered in time for the total number of customer orders. This calculation must be time limited. For example, to the total number of orders of a month, what percentage has been delivered on time? If there is that 95% of the time, customers receive their order to the designated delivery date, then your business is doing well.

You can successfully solve your customers' concerns?

For great customer service, you must meet the requirements of your customers and resolve their concerns. A simple test would be to measure the proportion of the number of customer requests that have been effectively solved by the total number of requests received from the customer.

You respond quickly to your customers' mail / e-mail and phone calls?

How fast you respond to customers is another tool to measure the level of customer service. If you are able to respond to your customers within 24 hours (less is better) to receive their call, correspondence or e-mail, then you are doing great.

Do not pass by your customers?

Finally, the customers themselves in a position to say whether it passes or not when it comes to meeting their needs. You can actually conduct a customer survey. The inquiry should focus on issues of customer service so you can gauge how well you are able to serve clients from the point of view of these customers .......